OUR BOOKING TERMS

Please read our tenants charter - Click here

Booking and Age Restrictions:

Please note that our apartments are for couples, families and business travelers only.

We do not accept any bookings where the lead guest is under the age of 28 years old.

The lead guest must be present on arrival. Photographic ID will be required and entry to the apartment will be refused if you fail to provide this.

We do not accept bookings of single sex or mixed groups.

A Good Night’s Sleep:

For the enjoyment of all guests and residents staying in the building, please keep any noise to a minimum at ALL times but especially between the hours of 10pm and 9am.

We operate a zero tolerance rule on this and you will be charged £100 for failure to comply.

Thank you for your cooperation.

Payment terms:

Card details are taken at the time you make your booking and full payment will be taken approximately 14 days prior to your arrival.

Check In and Check out times:

Check-in time is between 15:00 hours and 20:00 hours on your day of arrival.

(If available) A late check in between 20:00 hours and 23:00 can be arranged for a fee of £15 (24hrs notice required).

Please call us 24 hours before you arrive to give us your approximate time of arrival and car registration (if you have booked parking).

Check-out time on your day of departure is 10:30am

Parking:

We can arrange on site parking for £12 per day per car and this is payable via (DUVE) your online check-in portal and personal guest page.

Parking will be located in any of the public parking unless otherwise stated by your greeter.

A location map to all the public parking areas can be found using this link:

https://royalwilliamyardapartments.com/onewebmedia/RWYA_PARKING.pdf

This gives you the freedom of coming in and out of the Royal William Yard as many times as you like and parking within the public parking areas.

If you have booked your parking through (DUVE), your online check-in portal and personal guest page, you parking will be valid until 12.00 noon on your day of departure.

Please note that we will NOT be liable for any loss or damage to your vehicle.

We will also NOT be liable for any Parking Charge Notices.

Please read this information carefully so you are covered for all your parking and that your are parked in the correct areas.

Cancellation Policy:

If your booking is cancelled up to 14 days before the arrival date, you will receive a full refund for that booking.
If the booking is cancelled within 14 days of your arrival date or in the case of a no-show, the total price of the booking will be charged.

Damage Deposit

The card payment details provided will also act as your pre authorised damage deposit cover to process any claims should there be any damages that need to be paid for. This is very rare and we would itemise any damage claim before we processed them with your card.

Pets:
Sorry, as the apartments are located in a shared development no pets are permitted

Smoking:
We have a no smoking or vaping policy throughout all our apartments and their communal areas.
Please ask a member of staff for the location of the permitted areas for smoking and vaping if required.