Terms

OUR BOOKING TERMS

 

 

 

Payment/Prepayment terms

 

If your booking is made over six weeks before the arrival date then a deposit of 25% of the total amount will be due at the time of booking (or taken from the card that you have made your booking with). The full amount will be due (or taken from the card that you booked with) 6 weeks prior to your arrival date.

If your booking is made within six weeks of your arrival date, the full amount for your booking will be due (or taken from the card that you booked with).

 

 

Card payments and charges

 

There are no extra charges for paying with a debit or credit card.

please note: American Express is not accepted. 

 

 

Check In and Check out times

 

Check-in time is between 14:30 hours and 21:00 hours on your day of arrival.

If you are arriving after 21:00 hours there will be an out of hours arrival fee of £15.

Please call us 24 hours before you arrive to give us your approximate time of arrival and car registration (if you have booked parking).

Check-out time on your day of departure is 10:30am hours and your parking will be valid until 10:45am hours.

If you would like to continue to park within the Royal William Yard after this time then you will need to pay at the parking meters from this time.

 

 

Parking

 

We can arrange parking for you at a cost of £10 per day – 1 space per apartment (40 Brewhouse does have its own allocated parking bay included in the accommodation price).

This gives you the freedom of coming in and out of the Royal William Yard as many times as you like and parking within the public parking areas.

If you have booked parking with your apartment it will be valid until 10:45am hours on your day of departure. If you would like to continue to park within the Royal William Yard after this time then you will need to pay at the parking machines from this time.

For extra cars you can pay at the onsite parking machines daily.

 

 

Cancellation Policy

 

If your booking is cancelled up to 14 days before the arrival date, you will receive a full refund for that booking.

If the booking is cancelled within 14 days of your arrival date or in the case of a no-show, the total price of the booking will be charged.

 

 

Damage Deposit

 

The card payment details provided will also act as your pre authorised damage deposit cover to process any claims should there be any damages that need to be paid for. This is very rare and we would itemise any damage claim before we processed them with your card.

 

 

Age Restrictions and Party Booking terms

 

We do not accept any bookings where the lead guest is under the age of 28 years old without prior agreement. The lead guest must be present on arrival. Photographic ID maybe required and entry to the apartment will be refused if you fail to provide this.

We do not accept bookings of single sex or mixed groups under the age of 28 years old without prior agreement. The lead guest must be present on arrival. Photographic ID maybe required and entry to the apartment will be refused if you fail to provide this.

 

 

Pets

 

Sorry, as the apartments are located in a shared development no pets are permitted

 

 

Smoking

 

We have a no smoking policy throughout all our apartments and their communal areas.

Please ask a member of staff for the location of the permitted areas for smoking if required.

Royal William Yard Apartments

 

We pride ourselves that all our apartments are cleaned to the highest standards, all our apartments come with Free WiFi, nearly all our apartments have stunning views and the location is one of the best in the South West to eat, drink, sleep & relax...

GET IN TOUCH

 

Address:

Royal William Yard, Plymouth. PL1 3GD

Email:

stay@royalwilliamyardapartments.com

Phone:

(0044) 01752 665512

(0044) 07886 276030 mobile

 

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